Terms & Conditions

1. Introduction

Welcome to DrToye HMS ("the Platform"), a hospital management system operated by Neural Signal Corporation Limited ("we", "us", "our"). By accessing or using the DrToye mobile application, web portal, or any related services (collectively, "the Service"), you agree to be bound by these Terms & Conditions ("Terms").

If you do not agree with any part of these Terms, you must not use the Service.

2. Definitions

• "User" means any individual who registers for or uses the Service, including patients, doctors, nurses, pharmacists, lab technicians, receptionists, and administrators.
• "Patient" means a User registered as a patient receiving healthcare services.
• "Healthcare Provider" means any doctor, nurse, pharmacist, or other medical professional using the Platform.
• "Hospital" means a healthcare organisation registered on the Platform.

3. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for safeguarding your credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or exhibit suspicious activity.

4. Services Provided

DrToye HMS provides the following services, among others:

• Appointment booking, rescheduling, and management
• Telemedicine (video consultations)
• Electronic health records and medical history
• Lab result management and reporting
• Prescription management and pharmacy dispensing
• Billing, invoicing, and online payment processing
• Surgery scheduling and tracking
• Inpatient (IPD) admission and discharge management
• Outpatient (OPD) visit tracking
• Maternity and delivery records
• Queue management
• Health information exchange (HIE)

5. SMS, Voice Call & Notification Services Important

5.1 Consent to Receive Communications

By registering for the Service and providing your mobile phone number, you expressly consent to receive transactional communications from DrToye HMS via:

• SMS text messages — appointment reminders, confirmations, cancellations, rescheduling notices, lab results, prescription alerts, billing notifications, and other healthcare-related updates.
• Automated voice calls — appointment reminders, cancellation/rescheduling notices, lab result notifications, prescription ready alerts, billing updates, and missed appointment (no-show) notifications.
• Push notifications — real-time alerts via the DrToye mobile app.
• Email — appointment confirmations, reminders, medical summaries, billing receipts, and account-related communications.

5.2 Nature of Messages

All SMS and voice call communications are strictly transactional — they are triggered by specific healthcare events relevant to your care. We do not send marketing, promotional, or advertising messages.

5.3 Message Frequency

Message frequency varies based on your healthcare activity. Typical patients may receive 3–5 SMS per appointment (reminders at 24 hours, 1 hour, and 30 minutes before, plus confirmation/status updates). You may also receive additional messages for lab results, prescriptions, billing, and other care events.

5.4 Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier. DrToye does not charge for SMS or voice calls, but your carrier may.

5.5 Opting Out

You may opt out of SMS notifications at any time by:

• Replying STOP to any SMS message from DrToye
• Updating your notification preferences in the DrToye app settings
• Contacting support at support@drtoye.com or calling +44 117 463 3074

Please note that opting out of notifications may affect your ability to receive important appointment reminders and healthcare alerts.

5.6 Short Code Programme

DrToye HMS may send SMS via a UK short code. The short code programme is governed by these Terms. Supported carriers include all major UK mobile networks.

6. Privacy & Data Protection

We are committed to protecting your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details, please see our Privacy Policy.

Key points:

• We collect only the data necessary to provide healthcare services.
• Health data is encrypted at rest and in transit.
• We do not sell or share your personal data with third parties for marketing purposes.
• Third-party processors (Twilio for SMS/calls, payment providers) are bound by data processing agreements.
• You have the right to access, rectify, delete, or port your data.

7. Payments & Billing

Consultation fees, treatment costs, and other charges are set by individual Hospitals. Payments are processed securely via Stripe. DrToye does not store your full card details.

Cancellation and refund policies:

• 24+ hours before appointment: Full refund
• 12–24 hours before appointment: 50% refund
• Less than 12 hours / no-show: No refund (fee retained)

8. Telemedicine

Video consultations are provided through the DrToye app. You must have a stable internet connection, a device with camera and microphone, and be in a quiet, private environment. Telemedicine is not a substitute for emergency medical services — in an emergency, call 999.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to other accounts or systems
• Upload malicious content or interfere with the Service
• Impersonate another person or misrepresent your identity
• Use the Service to transmit spam, unsolicited messages, or harmful content

10. Intellectual Property

All content, software, trademarks, and branding on the Platform are the property of Neural Signal Corporation Limited or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written consent.

11. Limitation of Liability

DrToye HMS is a technology platform that facilitates healthcare management. We are not a healthcare provider and do not provide medical advice, diagnosis, or treatment. Healthcare Providers using the Platform are independently responsible for the care they deliver.

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@drtoye.com
• Phone: +44 117 463 3074
• Website: drtoye.com